If my email has changed, do I need to re-register?
No, under "My Profile" select Edit Profile and click "Edit" to change your email address.
How Do I Use Your BOM Manager Tool?
You can learn more about how to use the BOM Manager in this video: BOM Manager Tutorial
Why am I getting "0 results" when I’m searching something common?
You might be searching using the "search within results" functionality which will only search the active search results. Click on the search bar in the header of the website and try your search again.
Where do I find your Manufacturer Linecard?
Digi-Key’s Linecard with our manufacturers and their products we distribute can be found by visiting the Supplier Centers
What are the benefits of being a Registered User?
Registered users get exclusive access to Digi-Key’s best tools like BOM manager, Order history, Scheme-it, and many more. Learn more about the benefits of registering: Why Register
Where do I find your Manufacturer Linecard?
Digi-Key’s Linecard with our manufacturers and their products we distribute can be found by visiting the Supplier Centers
What are the benefits of being a Registered User?
Registered users get exclusive access to Digi-Key’s best tools like BOM manager, Order history, Scheme-it, and many more. Learn more about the benefits of registering: Why Register
Can I create a quote from a shopping cart?
Not at this time. However, if you are a registered user, you can create a quote with the BOM Manager tool.
How do I order from a quote?
Begin by logging into My Digi-Key. In the Cart Tools on the shopping cart, click the Add Quote link. This will allow you to enter a quote number or search for an existing quote. (Not registered? Go here to create your My Digi-Key account.)
If my email has changed, do I need to re-register?
No, under "My Profile" select Edit Profile and click "Edit" to change your email address.
It says "Factory Stock", why are the parts showing on backorder in my cart?
This is stock that is available at the supplier which may be available to Digi-Key upon receipt of order.
How Do I Place An Order?
There are multiple channels available for you to place your order:
- Online at www.digikey.lu
- Telephone: 800-24-398 or +31-53-484-9584
- Fax: +31-53-484-9583
Standard Mail:
Digi-Key Electronics
P.O. Box 52
7500 AB Enschede, Netherlands
International customers, please see International Orders for additional information
What are my shipping options?
Digi-Key Electronics ships via multiple couriers including FedEx, UPS, USPS and DHL International. Domestic options and estimated rates can be found by visiting the Shipping Cost Estimator. For International options and rates visit International Shipping Rates.
When Can I Expect Shipment?
Digi-Key's Cut-off times for Same-Day Shipment, Monday - Friday, are as follows:
- Orders entered by 4:45 p.m. CT - All DHL options
- Orders entered by 8:00 p.m. CT - All USPS options
- Orders entered by 8:00 p.m. CT - All FedEx air and surface options
- Orders entered by 8:00 p.m. CT - All UPS air and surface options
How do I duplicate a past order?
After logging into My Digi-Key, find the order number you’d like to duplicate and select it. Scroll to the bottom of the Review Order page and click "Duplicate Order".
How Do I Contact Customer Service?
Standard Mail:
Digi-Key Electronics
P.O. Box 52
7500 AB Enschede, Netherlands
Why Should I Know My Customer Number?
Knowing your customer number can help us serve you better by understanding your technical needs like your inquiry history and contact information.
What Does A Technical Reference Number Do?
Keeping a record of your technical reference number can mean a faster resolution time for your requests. It gives access to the technician’s notes in case there are further questions or comments about the interaction with Applications Engineering.
Can the Ribbon Cable Assemblies Be Made in Different Lengths? Do You Offer Customization?
We are happy to help you with custom orders! Just send your request to custom.orders@digikey.com for custom ribbon cable assemblies.
What about Custom Battery Assemblies? IC Programming?
Again just contact us with your needs by emailing custom.orders@digikey.com.
How Does the Reverse Filtering Option Work?
Once on the product page, scroll down to the ‘Products Attributes’ table. This table allows you to select the attributes that you want to keep before searching for other options. Once the attributes are selected, click ‘Search’ at the bottom of the table to begin the search again.
How Do I Share Products, Filter Pages, etc.?
Once on a web page screen that you want to share; click on the ‘Share’ button in the upper right hand corner of the page. Another box will open up that will allow you share the link to several multimedia sites, and also gives you a short link that can be copied and pasted into an e-mail or browser.
How Do I Select the Best Contact for a Connector?
When a connector housing is chosen, scroll down the product page of the housing to the Associated Products section. Click on ‘View More’, filters will come up to narrow down options for Packaging, Wire Gauge, and Contact finish.
Can I Download a Table for Offline Use and Product Selection?
Yes, choose the type of product; there is a ‘Download Table’ button just below the drop down boxes on the right hand side of the screen. This will enable you to save the table to an Excel Spreadsheet to be able to sort and search parameters while offline.
How Do I Use Your BOM Manager Tool?
You can learn more about how to use the BOM Manager in this video: BOM Manager Tutorial
I Want to Learn More About Using Scheme-It, Where Can I Look?
For more information and a short tutorial on how to use Scheme-It, visit Scheme-It and scroll down to the "Frequently Asked Questions" section at the bottom of the page.
What does this mean? "Connection was reset while attempting to connect to server."
The error is a simple connection error. First try a "Hard Refresh" by pressing Ctrl+F5. If that does not work, clear your browser’s cache and cookies, then close windows, and try accessing our site again.
The website is loading slowly. Are you having issues with your website?
Try clearing your browser’s cache and cookies, then close windows, and try accessing our site again.
Why am I receiving this error? "Cannot access site" or "There was a problem with your request"
If you get an error like this, please look for an incident number or error code and report the issue with all relevant, additional information.
Who can I contact about website issues?
If you are having issues accessing the website, please report the issue with all relevant, additional information.
Does Digi-key have an API?
Yes, log into your MyDigi-Key account and you will find a link to our API page in the left sidebar navigation. You can also visit the page directly by visiting: API Solutions
A part detail page has incorrect technical information, who should I contact?
Under the Product Attributes table of the part is a button to "Report an Error". Please select that button and follow the instructions on the form.
I’m receiving a "404", "403", "301", "500" or other error code when trying to access your website. What should I do?
If you get an error like this, please look for an incident number or error code and report the issue with all relevant, additional information.
Why can’t I log into My Digi-Key?
If you’ve forgotten your login credentials, please request your username or request a password reset link. If you are using a supported browser and are encountering an issue, please clear your browser’s cache and cookies, then close windows, and try accessing our site again. If these issues persist, please report the issue.
Why am I getting "0 results" when I’m searching something common?
You might be searching using the "search within results" functionality which will only search the active search results. Click on the search bar in the header of the website and try your search again.
How do I format my spreadsheet to upload to the BOM Manager?
To upload properly the file must contain at least a Digi-Key or Manufacturer part number and a quantity. Accepted file types include: .csv, .xlsx, .xls, and .tab files.
Do you have a mobile app for iPhone or iPad? What about Android?
We support mobile apps for several platforms. Go to Mobile Applications to see all of our available apps and more!
More References Resources
